To insure a successful
rollout, new computer software and hardware would have
to be shipped from multiple distribution centers to
700 company offices in the US. At the time of the
solution, the existing computer systems would have to
be uninstalled, packaged, and shipped to a reclamation
center for processing.
One of the biggest
challenges of the project was that the new technology
would have to be shipped from one of three US
distribution centers approximately nine days prior to
the installation date.
A creative
transportation and logistics solution was required to
insure that all the new systems arrived without damage
at least 1 day in advance of installation at each of
the 700 locations.
To ensure a
successful outcome, the company needed a
transportation and logistics provider with:
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- A team-based
approach to problem solving
- A reliable
delivery system capable of handling multiple
locations
- A sound
knowledge of warehousing logistics
- A
single-source communication for command and
control
- A flexible
system to manage changing distribution schedules
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Working with the company, AFC developed a
comprehensive and coordinated strategy to
exceed the customer’s requirements and
expectations.
AFC’s first task
was to arrange for dropped trailers at all 3
distribution sites. They also arranged for the
line haul and warehousing of the hardware and
software equipment prior to installation in
the destination market.
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The company was given
a daily activity report that contained the status of
all shipments as well as proof-of-delivery upon
completion. A dedicated AFC Team was assembled to
manage the project with a "single source" contact for
communication with the customer. This team arranged
for multiple-person deliveries including inside
delivery, lift-gate services, unpacking, and other
essential functions necessary for a successful
rollout.
 A
call to the field office prior to installation allowed
AFC to perform a site survey as to the amount of
people, equipment and supplies necessary to perform
the delivery. In addition, AFC custom designed a
pilferage and damage prevention plan geared
specifically for this project.
Two days after the delivery of the new equipment to
the 700 offices, AFC sent trucks back to the company’s
field office to recover all the old computer hardware.
Finally, AFC coordinated the return and disposal of
the used equipment at an approved reclamation center.
 The
rollout was completed in a year and the company has
commended AFC and its employees for providing claims
free service to its field offices.
They have also
applauded AFC’s ability to effectively handle the
impromptu logistical challenges unique to each field
office while managing the constantly changing
distribution schedules. This nationwide
Merge-In-Transit Installation is just another example
of how AFC’s ongoing commitment to flexibility enables
them to exceed customer expectations. By maintaining
flexibility at every level of their operation, AFC is
able to craft transportation and logistics solutions
for even the most difficult scenarios.
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